If I preorder lunch for my kid, but they stay home sick, would my account be charged?

NO. We won’t charge anyone’s lunch account until after the food has been picked up.

What if my child has a specific food allergy?

We will always try to ensure that there are options for students with allergies, please email us at admin@hannaque.com to communicate with us about your child’s needs so we can work together to find a solution. Some items are naturally gluten free or made without dairy, and we can make some substitutions if we are aware of the need.

If my child comes to school without lunch and I need to purchase an emergency lunch, how does that work?

When a student doesn’t have lunch for the day, we will be notified by the school to provide an emergency lunch for that child. We will then charge the student’s lunch account, and if there is no money in the account, it will go negative, and you will be notified by email.

What method of payment does Hanna Que Inc. take to add money to my pre-paid lunch account?

We take cash and checks in person, or you can upload money directly through hotlunch.com, which has a $4 charge for each transaction.

If my child graduates with a balance on their lunch account, what happens to that money?

Your money sits suspended in an escrow account and it does not get transferred to us until a lunch has been ordered and received. If you choose to take the money back at anytime, for any reason, we will mail you a check for the remaining balance at our nearest convenience.